ENJOY FREE SHIPPING ON U.S. ORDERS! JAPANESE CUSTOMERS has special shipping fee!
ENJOY FREE SHIPPING ON U.S. ORDERS! JAPANESE CUSTOMERS has special shipping fee!

Shipping&Returns

Shipping

HEAVENLYME jewelries are ALL MADE TO ORDER.

When you purchase any items from our store,

please allow us 1 to 3 days of making jewelries ALL HANDMADE

by artisans. 

If we have the items in stock,

we will be shipping out within 1-2 business days.

Our Shipping carrier will be

via USPS First Class SHIPPING on all orders

WITHIN THE UNITED STATES.

Additional fees apply to expedited services.

via USPS expedite Mail Service.

USPS first class shipping usually takes

7-10 Day SHIPPING For INTERNATIONAL  

without tracking number.

For Japanese customers who resides in Japan has

a special shipping fee and

time offer.

(please see the chart below)

 

Your order may be delivered to you by either the local post office or

a local courier. 

Depending on your area, most orders will be delivered

by your local post service,

so the package will be received with your regular mail.  

Please contact your nearest post office if you have not received 

your items when tracking system show it was delivered.

If you are not home when the delivery is made,

a notice card may be left by the postal service

to advise on how and where

your delivery can

be collected.

 

*Please note that these are estimated delivery times only,
therefore HEAVENLYME is not guaranteeing delivery dates.
*We are not responsible for any stolen or missing items while shipping.

 

 

For details, please see the chart below for shipping fees.

United States - 
 FREE SHIPPING ON ALL U.S. Orders! FREE!

 

Japan Special-

 FREE SHIPPING ON Japan Orders $100 value or more     FREE!

 

Japan standard- 

 Japan Orders               $7.00 USD

 

Rest of World -

International shipping      $10.00 USD

 

Customs Fee

Your order may be subject to import duties and taxes,

which will be included in your total at checkout.

HEAVENLYME is not responsible for any duties/taxes applied to your package.

There should be no further payment due upon arrival of your package but

if there is an additional payment required,

you will be held responsible for that payment.

Customs policies vary widely from country to country;

please contact your local customs office for further information

Returns

All sales are final on sale items or items bought with discount.
If you are not satisfied with your purchase, you may return or 
exchange your item(s) within 7 days of receipt.
Shipping and handling charges are non-refundable,
and the customer is responsible for shipping charges incurred returning the item(s).
We accept returning or exchange items to customers from United States ONLY.

Refund will only be issued if all returned items are unused and they are in its original packages with all tags attached.
We do not accept any returns or exchange for international customers.
Customers are responsible for shipping and handling fee.
We will not refund shipping and handling fee.



Exchange: Please email us at return@heavenlyme.com, or Click Here to start returning
and let us know the item(s) you are returning,
which item(s) you'd like instead, and the reason for the exchange.
(if an exchange, the customer is responsible for all shipping charges).

 

 

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